PERSONAL DATA

1. As used in this Notice: “patient” means an individual who (a) has contacted
us through any means to find out more about any goods or services we
provide, or (b) may, or has, entered into a contract with us for the supply of any
goods or services by us; and “personal data” means data, whether true or not,
about a patient who can be identified: (a) from that data; or (b) from that data
and other information to which we have or are likely to have access.

2. Depending on the nature of your interaction with us, some examples of
personal data which we may collect from you include your name and
identification information such as your NRIC number, contact information such
as your address, email address or telephone number, nationality, gender, date
of birth, photographs and other audio-visual information.

3.Other terms used in this Notice shall have the meanings given to them in the
PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by
you to disclose your personal data to us (your “authorised representative”) after
(i) you (or your authorised representative) have been notified of the purposes
for which the data is collected, and (ii) you (or your authorised representative)
have provided consent to the collection and usage of your personal data for
those purposes, or (b) collection and use of personal data without consent is
permitted or required by the PDPA or other laws. We shall seek your consent
before collecting any additional personal data and before using your personal
data for a purpose which has not been notified to you (except where permitted
or authorised by law).

5. We may collect and use your personal data for any or all of the following
purposes: (a) performing obligations in the course of or in connection with our
provision of the services requested by you; (b) verifying your identity; (c)
responding to, handling, and processing queries, requests, applications,
complaints, and feedback from you; (d) managing your relationship with us; (e)
processing payment or credit transactions; (f) complying with any applicable
laws, regulations, codes of practice, guidelines, or rules, or to assist in law
enforcement and investigations conducted by any governmental and/or
regulatory authority; (g) any other purposes for which you have provided the
information; (h) transmitting to any unaffiliated third parties including our third
party service providers and agents, and relevant governmental and/or
regulatory authorities, whether in Singapore or abroad, for the aforementioned
purposes; and (i) any other incidental business purposes related to or in
connection with the above.

6.We may disclose your personal data: (a) where such disclosure is required
for performing obligations in the course of or in connection with services
requested by you; or (b) to third party service providers, agents and other
organisations we have engaged to perform any of the functions listed in clause
5 above for us.

7.The purposes listed in the above clauses may continue to apply even in
situations where your relationship with us (for example, pursuant to a contract)
has been terminated or altered in any way, for a reasonable period thereafter
(including, where applicable, a period to enable us to enforce our rights under
any contract with you)

WITHDRAWING YOUR CONSENT

8. The consent that you provide for the collection, use and disclosure of your
personal data will remain valid until such time it is being withdrawn by you in
writing. You may withdraw consent and request us to stop using and/or
disclosing your personal data for any or all of the purposes listed above by
submitting your request in writing or via email to our Data Protection Officer at
the contact details provided below.

9. Upon receipt of your written request to withdraw your consent, we may
require reasonable time (depending on the complexity of the request and its
impact on our relationship with you) for your request to be processed and for
us to notify you of the consequences of us acceding to the same, including any
legal consequences which may affect your rights and liabilities to us. In
general, we shall seek to process your request within twelve (12) business days of
receiving it.

10. Whilst we respect your decision to withdraw your consent, please note that
depending on the nature and scope of your request, we may not be in a
position to continue providing our services to you and we shall, in such
circumstances, notify you before completing the processing of your request.
Should you decide to cancel your withdrawal of consent, please inform us in
writing in the manner described in clause 8 above.

11. Please note that withdrawing consent does not affect our right to continue to
collect, use and disclose personal data where such collection, use and disclose
without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF YOUR PERSONAL DATA

12. If you wish to make (a) an access request for access to a copy of the
personal data which we hold about you or information about the ways in which
we use or disclose your personal data, or (b) a correction request to correct or
update any of your personal data which we hold about you, you may submit
your request in writing or via email to our Data Protection Officer at the contact
details provided below.

13. Please note that a reasonable fee may be charged for an access request. If
so, we will inform you of the fee before processing your request.

14. We will respond to your request as soon as reasonably possible. Should we
not be able to respond to your request within thirty (30) days after receiving
your request, we will inform you in writing within thirty (30) days of the time by
which we will be able to respond to your request. If we are unable to provide
you with any personal data or to make a correction requested by you, we shall
generally inform you of the reasons why we are unable to do so (except where
we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

15. To safeguard your personal data from unauthorised access, collection, use,
disclosure, copying, modification, disposal or similar risks, we have introduced
appropriate administrative, physical and technical measures such as up-to-date
antivirus protection, encryption and the use of privacy filters to secure all
storage and transmission of personal data by us, and disclosing personal data
both internally and to our authorised third party service providers and agents
only on a need-to-know basis.

16. You should be aware, however, that no method of transmission over the
Internet or method of electronic storage is completely secure. While security
cannot be guaranteed, we strive to protect the security of your information and
are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

17. We generally rely on personal data provided by you (or your authorised
representative). In order to ensure that your personal data is current, complete
and accurate, please update us if there are changes to your personal data by
informing our Data Protection Officer in writing or via email at the contact
details provided below.

RETENTION OF PERSONAL DATA

18. We may retain your personal data for as long as it is necessary to fulfil the
purpose for which it was collected, or as required or permitted by applicable
laws.

19.We will cease to retain your personal data, or remove the means by which
the data can be associated with you, as soon as it is reasonable to assume that
such retention no longer serves the purpose for which the personal data was
collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

20.We generally do not transfer your personal data to countries outside of
Singapore. However, if we do so, we will obtain your consent for the transfer to
be made and we will take steps to ensure that your personal data continues to
receive a standard of protection that is at least comparable to that provided
under the PDPA.

DATA PROTECTION OFFICER

21. You may contact our Data Protection Officer if you have any enquiries or
feedback on our personal data protection policies and procedures, or if you
wish to make any request, in the following manner:
Email: contact@kindentalcentre.com
Phone: 69797978/ 80221068

EFFECT OF NOTICE AND CHANGES TO NOTICE

22. This Notice applies in conjunction with any other notices, contractual
clauses and consent clauses that apply in relation to the collection, use and
disclosure of your personal data by us.

23.We may revise this Notice from time to time without any prior notice. You
may determine if any such revision has taken place by referring to the date on
which this Notice was last updated. Your continued use of our services
constitutes your acknowledgement and acceptance of such changes.

Effective date : 3/12/2022 Last updated : 4/5/2024